Upon examining the facts, the court agreed that Wynn’s coinless machines did not breach any regulations. He himself would often throw away the tickets instead of redeeming them at a cashier window. Schuster alleged that the coinless machines discourage consumers from seeking to redeem their change, allowing the casino to keep it. The coinless machines would then issue a ticket with the rest of the change that players can redeem at a cashier window. However, Wynn Resorts officials explained that the ticket redemption units dispense cash in the amount of the nearest whole dollar value. Wynn Says Schuster Was Fully Aware of How to Redeem His Tickets Because of that, he accused the property of violating Massachusetts’ consumer protection laws and violating its contract.
The man alleged that Encore Boston Harbor shortchanged him on the 12 visits he made to the property, echoing other similar cases. Schuster also said that the coinless machines introduced shortly after the casino’s opening were unfair. In a lawsuit filed in August 2019, Richard Schuster, who claims to be one of the casino’s first patrons, alleged that the property’s ticket redemption units had technical issues that didn’t properly disperse coins. However, the court sided with the casino.
A Massachusetts consumer claimed that Encore Boston Harbor and its ownership group, Wynn Resorts, shortchanged its customers.
